If you change your mind after making a purchase, don't worry, we've got you covered! We offer a 7-day money-back guarantee under the following conditions:
Contact us within 7 days of receiving the product to initiate the return process.
Proof of purchase is required.
The product must be returned in its original, unopened packaging.
If the product has been opened or used, a restocking fee will be applied. The amount of the fee will depend on the condition of the product once it's returned and assessed by us, typically ranging from 20% to 30% of the original price.
You are responsible for ensuring the product is safely returned to us.
Please note that the refund does not include any fees for services that have already been provided, such as payment surcharges or delivery fees.
Some conditions may apply.
Please note that we do not offer cash refunds. Refunds will be processed exclusively through internet transfer to the account used for the purchase. To initiate a refund, please send us an email at refund@brighthome.co.nz with your invoice number and bank account details. Once we have processed the refund, we will email you a receipt for your records.